How a project inquiry works
What happens between sending an inquiry and a price landing in your account.
An inquiry is a request to be quoted. It is not an agreement to work, and sending one commits you to nothing.
After you send it
Your inquiry appears in your account under Projects with a status you can check at any time. Somebody here reads it, and most inquiries come back with questions before they come back with a price. You can reply to those questions in the same thread.
When the quote arrives
A proposal lists what we will do, broken into lines with a price on each, and a date it stands until. You accept or decline it from the same page. Accepting is the moment the engagement exists.
If we say no
Some inquiries get declined. When that happens you get a written reason on the inquiry itself, not a form letter.
Still need help?
Open a ticket and a human picks it up. Name the project code if your question is about work already underway.
Related articles
The four things that let us price work without a phone call first.
What the line items, the total, and the valid-until date each mean.
The files, the source and the rights that come back from each of the four lines.