Returns and Refund Policy

Return eligibility depends on what you bought and its condition. The table below is the quick reference; the sections after it are the controlling detail.

Nothing in this policy limits rights that consumer law gives you and does not allow to be waived, including the statutory withdrawal rights described in Section 12.

Stock parts (frames, motors, flight controllers, ESCs, propellers, hardware, and accessories that we sell from inventory) can be returned within 30 days of delivery for a refund, provided all of the following are true:

• The part is unused: never installed, powered, soldered to, crashed, or flown.
• It is in original condition with original packaging, accessories, fasteners, and any documentation included.
• It was purchased from us directly, with an order number we can match.

Carefully opening packaging to inspect a part does not make it non-returnable. Signs of installation or use (stripped screw heads, solder on pads, prop-nut witness marks, flight controller with changed firmware settings) do.

Printed-to-Order parts are fabricated individually to the material, color, and infill you configured, so they have no resale value to us and cannot be restocked. They are therefore not returnable and not refundable, with three exceptions:

• Defects. A part that arrives defective is replaced or refunded under Section 5. Defects include delamination on arrival, dimensional errors against the published drawing, wrong material or color relative to your configuration snapshot, and incomplete prints.
• Our error. If we fabricate something other than the configuration recorded on your order line, we remake it at no cost or refund it, your choice.
• Pre-production cancellation. If fabrication has not started yet, contact support and we will cancel the line for a full refund. Once a part is on a printer, the order is binding.

Cosmetic variance inherent to additive manufacturing (visible layer lines, minor surface texture differences, small color shade variation between batches) is not a defect. The Terms of Service describe this variance in more detail.

Complete drones and complete build kits can be returned within 30 days of delivery if they are unflown and unmodified. Specifically:

• The aircraft has not been armed with propellers on, flown, crashed, or exposed to weather.
• Nothing has been soldered, reflashed with non-stock firmware, disassembled beyond normal inspection, or substituted. All included components, cables, spares, and documentation are present.
• Bench-side configuration (binding a receiver, adjusting rates) is acceptable; we restore configuration on return.

We check serial numbers and firmware state on returned aircraft. Kits with consumed consumables (cut wire, used fasteners, opened adhesive) are treated as partially used and may be subject to a deduction proportional to what is missing or unusable.

If something arrives broken, incomplete, or not working, we make it right regardless of category, including Printed-to-Order parts. Report the problem within 30 days of delivery (sooner is better) with your order number, a description, and photos or video of the issue. For electronics, describe the bench setup: power source, connections, and what happened.

• Verification. We may ask for additional evidence or, for some items, ask you to return the part for inspection with a prepaid label. We aim to complete verification within 5 business days of receiving the item or evidence.
• Remedy. Verified defects are remedied by replacement, repair, or refund. Where a replacement is unavailable we refund. If a defect is verified, return shipping is on us both ways.
• What is not a defect. Crash damage, water damage, wiring errors, over-voltage, ESC or motor damage from mismatched configuration, propeller strikes, and wear from use are not defects. Anisotropic behavior of printed parts under load is a documented material property, not a defect.

Battery returns are constrained by transport safety law:

• Unused packs, never charged beyond arrival state and with intact packaging, can be returned within 30 days like stock parts.
• A pack that has been charged, discharged, installed, or modified cannot be returned except as a verified defect claim.
• Never ship a swollen, punctured, dented, or crash-damaged pack. Shipping damaged lithium batteries is prohibited by dangerous goods regulations. If you believe a pack is defective and it is damaged in this way, send photos and measurements instead; we resolve verified battery defects without a physical return and will tell you how to dispose of the pack safely at a battery recycling point.

Firmware, presets, and other gated digital content are licensed per the Firmware License Agreement and are not returnable once you have downloaded or otherwise accessed them, because delivery is complete at that moment.

• Entitlements bundled with a hardware purchase follow the hardware: if you return the hardware for a refund, the associated entitlement is revoked when the refund issues.
• If a defective firmware release is withdrawn, the remedy is the corrected release, not a refund of hardware. Section 13 and the license agreement cover firmware defects.
• Where you hold a statutory withdrawal right for digital content, we honor it as described in Section 12, including its lapse when you ask us to deliver immediately and begin the download.

All returns need an RMA (return merchandise authorization) before shipping:

• Step 1. Email support@spaltx.com with RMA and your order number in the subject line. Include which items you are returning, the reason, and photos for any defect claim.
• Step 2. We reply within 2 business days with an RMA number, the return address, and a prepaid label when the return is our responsibility.
• Step 3. Pack items in protective packaging with the RMA number written on the outside. Remove or fully discharge nothing unless we instruct it; follow any battery instructions we give exactly.
• Step 4. Ship within 14 days of receiving the RMA. Returns arriving without an RMA number, or more than 14 days after issuance, may be refused or processed at a deduction.
• Step 5. We inspect within 5 business days of arrival and email you the outcome: refund issued, replacement dispatched, or a problem we need to discuss.

• Refunds go to the original payment method through our payment processor. We cannot redirect a refund to a different card or account, which protects you if your account is ever compromised.
• We issue the refund within 5 business days of approving the return. Banks typically post it within 5 to 10 business days after issuance; the card statement line comes from Stripe.
• Original outbound shipping is refunded when the return is due to our error or a verified defect, and for statutory withdrawals to the extent the law requires (standard shipping cost). For change-of-mind returns, outbound shipping is not refunded.
• If a returned item arrives in worse condition than reported (missing parts, use marks not disclosed), we contact you before processing and may apply a proportionate deduction or return the item to you at your cost.
• If a refund has not appeared 15 business days after our confirmation email, contact support with the order number and we will trace it with the processor.

For defective items we ship a like-for-like replacement as the default remedy. For everything else we handle exchanges as a return plus a new order: request an RMA for the original item and place a new order for what you actually need whenever you like. This gets the correct part to you fastest and keeps stock accurate. If the exchange is due to our error (wrong item picked, wrong configuration fabricated), we cover all shipping and can dispatch the replacement before the return arrives.

When you pay for return shipping, use a tracked service and adequate packaging; the item is your responsibility until it reaches us. We recommend insuring high-value returns.

If you are a consumer in a jurisdiction with a statutory distance-selling withdrawal right (for example, the 14-day right in the EU and UK), that right applies alongside this policy and prevails where it is more protective. For those customers:

• You may withdraw from the purchase of standard goods within 14 days of delivery without giving a reason, by a clear statement to support@spaltx.com. You then have 14 days to send the goods back at your cost, and we refund the price plus standard outbound shipping within 14 days of receiving the goods or proof of return shipment.
• The statutory right does not apply to goods made to your specifications, which includes Printed-to-Order parts, and it lapses for digital content once you expressly request immediate delivery and begin the download, which is how our firmware downloads operate.
• You are liable for any diminished value of returned goods resulting from handling beyond what is needed to establish their nature and characteristics.

Where our 30-day policy is more generous than your statutory minimum, you get the 30 days.

Separately from returns, we warrant that products are free from defects in materials and workmanship for 90 days from delivery, or longer where a product page states a longer period or where the law of your jurisdiction requires a longer minimum. Within that period, a verified manufacturing defect is remedied by repair, replacement, or refund at our choice, following the same evidence process as Section 5.

• The warranty covers manufacturing defects. It does not cover crash damage, water ingress, wiring or configuration errors, abrasion and wear, modification, or use outside published limits.
• Consumable items (propellers, tapes, adhesives) are covered against arrival defects only.
• The warranty is in addition to, and does not limit, non-waivable statutory guarantees you hold as a consumer.

We keep this policy generous by enforcing it honestly. We may decline returns, require prepayment, or close accounts where we see serial-number mismatches, returned items swapped for damaged ones, repeated purchase-fly-return patterns, or fraudulent defect claims. If we decline a return we tell you why, and the dispute process in the Terms of Service is available to you.